Stoltzfus RVs & Marine Culture
What is the Company Culture of Stoltzfus RV and Marine?
‘Culture’ as it applies to a company such as Stoltzfus RV and Marine in West Chester, PA, is defined as including the behaviors and belief characteristics of that particular group. The specific application of these cultural features are best described in our mission statement:
“The Mission of Stoltzfus RVs and Marine is dedication to the highest quality customer service delivered with a sense of warmth, friendliness, individual pride and company spirit.”
As an employee-owned company, every member of every department is aware that their actions, (behaviors), on the job contributes to the customer’s perception of the quality customer service they can expect to receive. When employees use and share their knowledge and expertise consistantly and to the best of their abililty, customers will experience this individual pride as a belief characteristic of our company culture.
Customers bringing their business to a company with this kind of characteristic, such as with Stoltzfus RV and Marine, will hopefully conclude that they, and their investment, are in good hands.
As a result of our culture of caring and professional service being practiced by each employee, each customer will develop confidence in our ability to address their RVing and Boating needs. Referral and repeat business confirms that possessing this kind of business culture works.
Further compounding our service and sales consulting with a sense of warmth and friendliness can also make an otherwise overwhelming experience for the new and repeat customer managable. Employees here at Stoltzfus are aware that 14 acres of property filled with new and pre-enjoyed units of every size and shape can make a new RVer or Boater feel a bit overwhelmed by the sheer number of units. It is therefore also our belief to help new and repeat customers to feel comfortable while also working to help them achieve their dream.